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KEEPING YOU INFORMED

Victoria Stage 4 Restrictions Update:

All of our stores throughout Victoria are temporarily closed in compliance with newly implemented Stage 4 restrictions. The rest of our stores throughout Australia are still open as per normal trading hours and are subject to their respective state’s restrictions.

Head Office Opening Hours:

Our head-office hours have been reduced to:
Monday to Friday 10:00 am - 4:00 pm

Any customer in-store collection requests, fittings or online order follow-ups, will need to be made during these hours and will be subject to all current restrictions.

Online Orders Dispatch:

Please be aware there are some minor delays in the dispatch of online orders. Our ability to source products is limited during this time.

Alteration & Lay-buy pick-ups:

If you call Head-Office on (03) 9415 6281 we will organise a call-back service from the store manager to make a time to meet you at the respective store.

Alternatively, if you e-mail nick@peterjacksons.com you can have a call-back and time arranged to collect your stock.

CONCERNED ABOUT GETTING YOUR PURCHASE?

  • Alteration & Lay-buy pick-ups:

    Alteration & Lay-buy pick-ups

    If you call Head-Office on (03) 9415 6281 we will organise a call-back service from the store manager to make a time to meet you at the respective store.

    Alternatively, if you e-mail nick@peterjacksons.com you can have a call-back and time arranged to collect your stock.

  • Personalised around-the-clock in-store fittings:

    Personalised around-the-clock in-store fittings

    If you would like to arrange an in-store fitting, simply call or e-mail and we can arrange our store manager to meet you at your nearest store. There is no additional charge involved for this service.

  • Exchanges:

    Exchanges

    To exchange your stock for the right size or a different style, you can post your goods to:

    Peter Jackson Australia
    426 Johnston Street
    Abbotsford, 3067, Victoria

    We anticipate small delays due to the reduced nature of our team.

  • Online orders:

    Online orders

    We will keep processing online orders as usual. However, we do expect small delays due to the nature of sourcing the stock. We have also implemented contactless delivery, so there's no need to sign for anything. Auspost will drop your order right at your front door.

FAQ

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What countries does Peter Jackson ship to?

We currently deliver to Australia with free standard shipping. Express post is available upon request at an additional cost.Shipping to New Zealand is available for $30 with the shipping payment arranged post transaction.

For international shipping please contact us at sales@peterjacksons.com.

How long does it take to ship my goods once purchased?

Orders can take between 3 – 5 business days to be dispatched. All orders are dispatched from our head office in Melbourne.

How do I return or exchange an item?

If your Peter Jackson purchase does not meet your expectations, you can return the item in its original and unused condition, with tags attached, within 30 days of purchase.

Returns and exchanges must be sent to our head office in order to be processed. Please ensure the garments are packed properly to prevent damage as they are your responsibility until they arrive at our office.

Our returns/exchange address is:

426 Johnston Street,
Abbotsford
Melbourne 3000

It is recommended that you use a postal service that insures you for the value of the items you are returning or alternatively obtain proof of posting.

Further information on the return process will also be provided in your order.

Once approved, returns take 2 - 4 business days to process.

Are Peter Jackson gift cards valid online?

You can redeem our physical & e-gift cards online and at any Peter Jackson store Australia wide.

How long do I have to use my Peter Jackson gift card?

Your Peter Jackson gift card is valid for 12 months from the date of purchase.

Do you offer personal tailoring to online purchases?

We unfortunately cannot alter your online purchases before shipping them. However, to guarantee the perfect fit for you, we recommend bringing your garments to a Peter Jackson store so we may advise you on the recommended alterations.

What are the payment methods Peter Jackson accepts?

We accept VISA, MasterCard, Amex and PayPal.

How can I resolve a problem with my order?

How can I join the Peter Jackson team?

Please find all information pertaining to starting a career with Peter Jacksons here.

How do I find out my suit size?

When it comes to measuring yourself for a suit please measure:
  • Your over-arm shoulder width from shoulder to shoulder.
  • Your chest (run the tape measure around your body, underneath your arms)
  • Measure your waist (where your pants normally sit)
  • Measure your outseam (the outer-most leg of your pants, trailing down from your hip to your ankle)
  • Measure your inseam (run the tape measure down the inside of the leg to a point near the middle of your foot)

If you’re still unsure about your measurements, please feel free head into one of our stores to get your measurements taken.

Short, Regular & Long Suits Explained.

Our coat and pant length is based on height.
  • A short is generally used on people under 170cm, with sleeves up to 32 in.
  • A regular is generally for people between 172cm and 180cm, with sleeves of 32-33 in.
  • A long is generally for people between 182cm and 187cm, with sleeves of 34-36 in.