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Here’s all the important shipping information you need to know.
Before you confirm your order, please double check the shipping details as we are unable to make changes once your order has been processed online.
Once your order is dispatched, we hand your standard parcel over to Australia Post for delivery. These are their estimated delivery timeframes:
We currently ship internationally to New Zealand only.
A customer care representative will contact you via phone or email to process this additional charge.
PLEASE NOTE: THE ONLINE CHECKOUT PROCESS WILL EXPRESS FREE SHIPPING. OUT INTERNATIONAL PAYMENT PER OUR PROCEDURE IS PROCESS THE PAYMENT OVER THE PHONE.
You can track your Standard, Express or International parcels via the Australia Post website. As a registered customer you will receive a tracking number in your dispatch confirmation email.
If your parcel hasn't arrived in the estimate time period, we recommend checking the Australia Post website to see if delivery of your parcel has been attempted.
Our stock levels change frequently and there may be some garments only available online for a limited time. If the size you are after is not available online, simply contact our Customer Service team (03 9670 9132) and they will do their best to track the right size down for you.
There may also be times where a garments purchased via our website is not available in our online warehouse when we come to dispatch. In this case we will do our best to source the garment from one of our stores and email you about this within one working day of your order.
If you would like to return the purchase to us, we would be more than happy to offer you an exchange or refund. However, we do require the following:
We reserve the right to refuse a return if the above has not been adhered to.
If you have purchased your garment online, you can choose to return or exchange your garment to any one of our stores (excluding DFO and Harbor Town stores). For exchanges, please contact your local PJ store to ensure it has the right garment available. Refunds are always performed using the method of payment. If you choose to return the garment in-store, please make sure you have your credit card that you made the online purchase with and that the card holder is present at the time of the return. This will enable the staff member to process the return/exchange for you. You will also need to take a printout of your Order Confirmation which is emailed to you at the time of online purchase, and your Delivery Docket which is included in your package. If you can’t print your Order Confirmation email you must bring along: a form of ID, the Delivery Docket and display their Order Confirmation email on a mobile device
In-store return & exchange policies apply. All conditions above are in addition to your statutory rights.
For returns from New Zealand, orders will need to be sent back to the Peter Jackson Head office in Melbourne Australia.
New Zealand exchanges will be charged a re-shipping fee of AU$15.00 to have the new goods shipped back to you. We will send you an invoice prior to shipping the order.
To send your order back to us, simply take the following steps:
Peter Jackson Head Office
426 Johnston Street
Abbotsford, VIC 3067
Phone (03) 9415 6281
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