Your inbox just got a whole lot better: You will now be the first to know about new arrivals, exclusive sales and private events. Now you have signed up to looking good… Take a look at some suits, shirts or ties.
Remember to add firstname.lastname@example.org to your address book so our emails don’t get blocked.
You have no items in your shopping cart.
Sign up now
Guarantee your gift giving prowess with up to 40% off.
We will always aim to deliver online orders within the allotted time frame from dispatch to shipping, however we cannot promise an exact date of delivery at the time of purchase.
We shall always aim to inform our customers if we expect that we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of a late delivery.
Before you confirm your order, please double check the shipping details as we are unable to make changes once your order has been processed online.
Once your order is processed you will receive a confirmation email. This will be received by COB on the date of purchase. If your order is placed outside of standard operating hours (weekends, public holiday or after standard operating hours), the confirmation email will be delivered by COB the following business day.
The confirmation email will only confirm the that your order has been processed and will not include an estimated time of delivery or a tracking number. A tracking number will only be received at the time of dispatch.
Dispatch refers to when your garments leave our Distribution Centre. On the day of dispatch, you will receive an email confirming that your order has left our Distributions Centre. This email will contain your Australia Post Tracking Number, which can be used on the Australia Post Website.
• Orders can take between 3 – 5 business days to be dispatched.
• Orders are not dispatched over the weekend or Victorian public holidays.
• During heavy trading periods, there are times where we may need to source your garment order from stores across our network, which will delay dispatch. In this case our Customer Care team will contact you via email to inform you of the expected delay.
• You will receive an email at 5pm EST on the day your order has been dispatched.
• All orders are dispatched from our Victorian Head office, Abbotsford, Melbourne.
Once your order is dispatched, we hand your standard parcel over to Australia Post for delivery. After handover, we are not able to take responsibility for any additional delays or damages done to your order in transit.
Please find below the estimated delivery timeframes for Australia Post:
• Melbourne Metro – expect delivery 1-3 business days from dispatch.
• All other capital cities – delivery is between 3-5 business days from dispatch.
• Regional Australia – allow a little longer, 5-7 business days from dispatch.
We currently ship internationally to New Zealand only.
A customer care representative will contact you via phone or email to process this additional charge.
PLEASE NOTE: THE ONLINE CHECKOUT PROCESS WILL EXPRESS FREE SHIPPING. OUT INTERNATIONAL PAYMENT PER OUR PROCEDURE IS PROCESS THE PAYMENT OVER THE PHONE.
• All New Zealand – expected delivery 7-10 business days from dispatch.
• Overseas orders may incur additional charges for delivery duties and taxes. Visit your Governments Customs Page for further details.
You can track your Standard, Express or International parcels via the Australia Post website. As a registered customer you will receive a tracking number in your dispatch confirmation email.
If your parcel hasn't arrived in the estimated time period, please refer to the Australia Post website to see if delivery of your parcel has been attempted. Peter Jackson Australia Pty. cannot accept responsibility for delays, damages or loss of order following handover to Australia Post.
Our stock levels change frequently and there may be some garments only available online for a limited time. If the size you are after is not available online, simply contact our Customer Service team (03 9670 9132) and they will do their best to track the right size down for you.
There may also be times where a garments purchased via our website is not available in our online warehouse when we come to dispatch. In this case we will do our best to source the garment from one of our stores and email you about this within one working day of your order.
If, for reasons of Change of Mind, Faulty Product, or Incorrect Sizing or Misleading Representation Online, you would like to return your purchase to us, we would be more than happy to offer you an exchange or refund. Please find the conditions for Returns below:
• The products are unworn/unused and in new condition;
• There are no alternations or modifications to the garment;
• Original packaging is in original condition;
• The products have been in your possession for no longer than 30 days or what has been deemed a reasonable possession period. (therefore eliminating any transit time).
Before a refund or exchange can be granted, all items will require an inspection from either a store manager or the Peter Jackson Head Office Team. We reserve the right to refuse a return if the above has not been adhered to.
If you have purchased your garment online, you can choose to return or exchange your garment to any one of our stores (excluding DFO, Harbor Town and outlet stores). For exchanges, please contact your local Peter Jackson store to ensure it has the right garment available.
Refunds are always performed using the method of payment. If you choose to return the garment in-store, please make sure you have your credit card that you made the online purchase with and that the card holder is present at the time of the return. This will enable the staff member to process the return/exchange for you. You will also need to take a printout of your Order Confirmation which is emailed to you at the time of online purchase, and your Delivery Docket which is included in your package. If you can’t print your Order Confirmation email you must bring along: a form of ID, the Delivery Docket and display their Order Confirmation email on a mobile device. If you no longer have your order confirmation, please be sure to provide a proof of purchase.
In-store return & exchange policies apply. All conditions above are in addition to your statutory rights.
If you have purchased your garment online, you can choose to return or exchange all or individual purchases by mailing them to our head office, 426 Johnston St, Abbotsford, VIC 3067. Online returns must be adherent to our Returns Policy and be accompanied by your confirmation email, or, if not possible, a proof of purchase. Please also include a note with the reason for your return, detailing whether you are seeking an exchange or refund.
A refund or exchange will be processed once the item is received and inspected at our head office. Once received and assessed, a customer service representative will contact you via email to inform you of the pending refund or expected duration of the exchange.
Refunds are always performed using the method of payment and will be returned into the account used for Online Check Out.
Return & exchange policies apply. Peter Jackson Australia Pty. reserves the right to not accept responsibility for mailing costs incurred for returns or exchanges to our Head Office, 426 Johnston St, Abbotsford, VIC 3067. All conditions above are in addition to your statutory rights.
If you have purchased your garment at one of our Outlet Stores, refunds or exchanges can only be processed across our Outlet Store network.
Peter Jackson will exchange or refund an item if faulty and proof of purchase can be provided. Change of Mind is only accepted for exchange or store credit and redeemable within 14 days of purchase. Returns must be adherent to our Returns Policy and be accompanied by a receipt or proof of purchase, and must be unworn and returned in original condition.
Refunds are always performed using the method of payment. If you choose to return the garment in-store, please make sure you have your credit card that you made the online purchase with and that the card holder is present at the time of the return. This will enable the staff member to process the return/exchange for you.
For returns from New Zealand, orders will need to be sent back to the Peter Jackson Head office in Melbourne Australia.
New Zealand exchanges will be charged a re-shipping fee of AU$30.00 to have the new goods shipped back to you. We will send you an invoice prior to shipping the order.
To send your order back to us, simply take the following steps:
• Fill in the return form that came with your order and include it in the return parcel.
• Bag or box your items with either packaging paper or a shipping bag
• Address your parcel to:Peter Jackson Online Returns: 426 Johnston St Abbotsford: VIC: 3067
• Drop the parcel at your nearest post office. We ask that you cover the cost of the return.
• Once we have received your return parcel we will be in touch with an update on the return process.
Peter Jackson Head Office
426 Johnston Street
Abbotsford, VIC 3067
Phone (03) 9415 6281
Thank you for your enquiry one of our team members will be in touch with you soon!
Couldn't send a message. Try again later.