Dispatch

Dispatch refers to when your garments leave our Distribution Centre. On the day of dispatch, you will receive an email confirming that your order has left our Distributions Centre. This email will contain your Australia Post Tracking Number, which can be used on the Australia Post Website.

• Standard shipping orders can take between 3 – 5 business days to be dispatched.
• Express shipping orders can take between 1 - 3 business days to be dispatched.
• Orders are not dispatched over the weekend or during Victorian public holidays.

During heavy trading periods, there are times when we may need to source your garment order from stores across our network, which will delay dispatch. In this case, our Customer Care team will contact you via email to inform you of the expected delay.

• You will receive an email at 5 pm EST on the day your order has been dispatched.
• All orders are dispatched from our Victorian Head office, Abbotsford, Melbourne.
• Please be aware, Dispatch period does not include standard shipping times.

Confirmation

Once your order is processed you will receive a confirmation email. The confirmation email will only confirm that your order has been processed and will not include a tracking number.

A tracking number will only be received at the time of dispatch.

Shipping Methods

Standard Shipping - Australia Post Network

$10 Shipping Fee for orders under $99

Free for orders over $99

• Melbourne Metro – expect delivery 1-3 Business Days from Dispatch.
• All other capital cities – delivery is between 3-5 Business Days from Dispatch.
• Regional Australia – allow a little longer, 5-7 Business Days from Dispatch.

Express shipping - $15

• Metropolitan Cities (Australia) - Guaranteed 1-2 Business Days from Dispatch.
• Regional Australia – 3-4 Business Days from Dispatch.

International Shipping

International shipping - $50

We currently ship internationally to New Zealand only. If you'd like to arrange shipping to a different country, please contact info@peterjacksons.com

• All New Zealand – expected delivery 7-10 business days from dispatch.
• Orders in AUD which are equivalent to NZ$200 shipped to New Zealand may incur GST, customs charges and duties charged by the NZ Customs Service once the parcel reaches its destination port and must be paid by the recipient directly to the NZ Customs Service or its authorised service provider. Peter Jackson Pty Ltd. is not responsible for and will not reimburse any of these charges and duties.
• Customs charges and duties are the responsibility of the Customer and will not be refunded by Peter Jackson Pty Ltd. There are limited times when only the duty and GST can be refunded to you by the NZ Customs Service.

Find out more here: https://www.customs.govt.nz/personal/online-shopping/

Tracking Parcels

You can track your Standard, Express or International parcels via the Australia Post website. You will receive a tracking number in your dispatch confirmation email.

If your parcel hasn't arrived in the estimated time period, please refer to the Australia Post website here to see if delivery of your parcel has been attempted. Peter Jackson Australia Pty. cannot accept responsibility for delays, damages or loss of orders following handover to Australia Post.

Porch Theft

Australia Post has detailed policies regarding Safe Place deliveries and compensation for potential loss of parcels. Once Australia Post has collected and received a parcel for delivery it is entirely their responsibility to deliver it to a safe location. To avoid porch theft, you are able to change the conditions of delivery through Australia Post and choose to leave the parcel at a different location.

Peter Jackson Australia Pty. processes parcels with the utmost care and responsibility, however, it’s not liable for any loss or damage after passing them onto Australia Post.

Stock Availability

Our stock levels change frequently and there may be some garments only available online for a limited time. If the size you are after is not available online, simply contact our Customer Service team (03 9415 6281) and they will do their best to track the right size down for you.

There may also be times when a garment purchased via our website is not available in our online warehouse when we come to dispatch. In this case, we will do our best to source the garment from one of our stores and email you about this within one working day of your order.