Collar To Bottom)
Finish At Wrist)
We understand there are some differences between an online and an in-store shopping experience, which is why there are a few slight variations in the way we handle returns and exchanges for both.
If something isn't quite right, you have 30 days to send it back to us. Please return items unworn and with all tags still on, otherwise, your request may be denied. We understand circumstances can change, if you change your mind after an in-store purchase, we will offer you a full credit note.
We understand that purchasing a tailored garment online can be tricky, subsequently, we offer a full refund in the event of a change of mind.
For a return or an exchange, online purchases have to be sent back to our head office. After we have received your return, you can expect to receive your refund within 14 days. This will be sent to the same method you used to pay.
Once your return has been processed, you will receive a confirmation email.
A product or good has a major failure when:
Businesses are not required to provide refunds to consumers because of a change of mind when there is no major or minor failure in relation to the good and the good was properly described.
This change of mind policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund.
For more information about your rights as a consumer please click here.
Consumers can return faulty goods within a reasonable time. The term “reasonable time” is not defined by the ACL. The nature of our goods a reasonable amount of time is 6 months for any assessment. Goods returned outside this duration cannot be accessed purely based on the time passed.
Don't forget to fill and include our "returns & exchanges" form when preparing a return. You can download the form from here: Download