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- Our National Guarantee
- The Cost
- Orders Within Australia
- How To Track The Status Of Your Order
- An Item Is Missing From My Order
- Our Next Business Day Delivery Offer
- I Have Received And Incorrect Item In My Order
- I Have Received A Faulty Item
- International Orders
- What If I Need To Talk To Someone
- About My Order?
We understand as customers that sometimes buying goods online can be daunting and there is an element of risk in what you may actually receive.
The Peter Jackson guarantee aims to remove this risk by offering an unconditional money back guarantee if the item you receive is not what you thought it should be.
We are so confident in our product we are happy to offer this unconditional service, so simply return the goods you had purchased to any Melbourne Peter Jackson store in their original condition. Alternatively you can post back to 420 Bourke st Melbourne 3000 for a full money refund within 7days of receiving the goods.
Refund does not include postage charges.